Benefits of SMS

Why some people prefer SMS over calling your 13/1300/1800 number:

• Don’t want to wait in a queue
• Perceived cost of waiting
• Habit – people are comfortable with SMS (this year in Australia 11 Billion SMS’s will be sent)

Why you should be interested and why your business should use SMS to your 13 number:

• Ease of response by prospects
• Reduces costs as less live agents are required to manage response
• Convenience for your customers and your business
• Starts the communication in an easy way

Other uses of SMS to 13:

• Ordering of products or services
• Requesting advice of specials and updates
• Changing customer information
• Following up of pending delivery
• Finding nearest location details and being called back for easy connection
• Finding out store hours or address
• Registering for warranty and product recalls
• etc.